|
Belconnen Community Service
Belconnen Community Service (BCS) is a not-for-profit organisation which was incorporated as a community service in 1975. BCS provides a broad range of community programs in Belconnen and across the ACT.
Our mission is to build community strength and through innovation and leadership deliver:
- Community access and participation
- Individual and community growth
BCS 2009/2010 Board of Governance
BCS Organisational Chart
BCS Strategic Plan 2009-2012
BCS Annual Report 2009
BCS Constitution
Services
Belconnen Community Service provides a diversity of co-ordinated programs which support and encourage residents of Belconnen to be independent and interdependent contributing members of the Belconnen community.
In 2007 there is a diverse range of Children’s Services, each of which has achieved High Standard National Accreditation. These include long day care, occasional care, family day care, in home care and school age care. The programs provide high quality, affordable care for children from a variety of backgrounds and abilities. We also offer behaviour support to child care services across the ACT and to families on the Northside of Canberra.
The BCS Community Work Program employs approximately thirty staff and up to eighty volunteers. It offers a wide range of services to families and individuals, including migrants, the aged, people with a disability, people in need of short term counselling and support with parenting issues and those experiencing housing problems, isolation or hardship in their lives. We also provide community education programs such as anger management and facilitate neighbourhood groups and community transport.
Uturn Youth Services operates out of the Belconnen Youth Centre and our arts, recreation and mental health programs are co-ordinated from the Belconnen Community Centre.
What Customers Can Expect from Us
Customers can expect to receive:
* Personal assistance which is friendly, caring and non-judgemental
* Timely, accurate and responsive referral and support services
* Assistance and support that respects their privacy
* A quality service committed to continuous improvement
Access to Belconnen Community Service
We can be contacted by telephone or fax on:
Phone: (02) 6264 0200
Fax: (02) 6253 2901
or on our electronic services on:
BCS email address: bcs@bcsact.com.au
BCS website address: www.bcsact.com.au
The BCS website has information on all our services including courses, job opportunities and enrolment forms for school holiday programs.
Address and opening hours:
26 Chandler Street
Belconnen ACT 2617
Postal address:
PO Box 679
Belconnen ACT 2616
BCS is open Monday – Friday 9:00 am – 5:00 pm (except public holidays)
We are located near the old Belconnen Bus Interchange and have wheelchair access.
We also offer some of our Services at the Kippax Health Centre.
The Customer Service Charter provides information and direction to our staff and customers about how we deliver our services and the type of service customers can expect from us.
Complaints Policy
While we believe that our services are of a high quality, we acknowledge that sometimes users of those services may have a complaint about some aspect of them.
At Belconnen Community Service we try to provide you with the best possible service. However, we realise that at times things can go wrong or something about the service provided may concern you.
If this happens, we would like you to raise your concern with the worker who has been working with you. Often things can be cleared up easily at that stage. If you feel uncomfortable about doing that, then you can speak to the manager of the program. You may also have an advocate of your choice to support you if you wish.
The worker you have contacted will look into the matter (and may involve more senior staff if appropriate) and get back to you promptly. If you feel more comfortable with a different worker, that may be possible.
Should we not be able to resolve your complaints to your satisfaction, you may wish to contact the following organisations who can assist you.
1. The Human Rights Commission which is comprised of:
- The Human Rights and Discrimination Commissioner
- The Health Services Commissioner
- The Disability and Community Services &Children and Young People Commissioner
Phone: 6205 2222 TTY: 62051666 Fax: 6205 1304
Location: Level 2, 12 Moore St, Canberra City
Postal Address: GPO Box 158, Canberra, ACT 2601
Websites: http://www.hro.act.gov.au/ , http://www.healthcomplaints.act.gov.au/
2. Public Advocate of the ACT can assist children, young people and adults with a mental illness or impaired decision making ability who require protection from abuse, exploitation or neglect
Phone: 6207 0707
Website: http://www.oca.act.gov.au/
3. ACT Disability, Aged and Carer Advocacy Service can advise you if you have a complaint about services, care and treatment, and the way decisions are being made
Phone: 6242 5060 TTY: 6242 5065 Fax: 6242 5063
Location: Suite 207, Block C, Canberra Technology Park, Phillip Ave., Watson
Postal Address: PO Box 144, Dickson, ACT 2602
Websites: http://www.adacas.org.au/
BCS Vision/Goals
All people have the right to community services that are accessible, equitable and responsive to their needs.
1. To work with people so that they are more able to reach their full life potential by sharing information, skills and experiences that enable them to make informed choices about their lives.
2. To provide individuals and groups with opportunities to participate in and contribute to their local community.
3. To provide for the Belconnen region a broad range of effective and efficient human community services, information and resources that are responsive to the community’s needs.
4. To be community based with clear decision making processes that encourage worker and community input and positive outcomes.
5. To play an active role in redressing social inequities.
6. To influence government on behalf of the Belconnen community.
7. To manage change well.
8. To provide a supportive environment for BCS workers and to value them and their contributions.
9. To encourage BCS workers to have a better understanding of and commitment to, the goals of the organisation.
10. To provide opportunities to further the professional development of all BCS workers.
| 
